What to expect
Allied health that’s focused on you
Our team of mobile practitioners deliver allied health treatment and care to Australians in the comfort of their own homes, including aged care settings. We are committed to the quality and safety of our healthcare services and providing a service that meets your needs and expectations.
Make a booking
To organise one of our dedicated allied health practitioners to visit you in your home, simply click on the “Book Now” button at the bottom of this page. Fill out the relevant fields and submit your request. One of our helpful team members will call you to schedule your appointment. They will also collect any further information from you that may be required.
If you are receiving allied healthcare through a plan or package, we will call you to arrange your booking. We can support you to organise a referral from your case manager if you do not already have one.
Your first visit
At your first visit, your allied health practitioner will ask you to provide signed consent indicating that you are happy to use our services. They will then undertake an initial assessment so they can determine your current functional strengths, weaknesses and areas of concern. They may also need to assess your home and how you interact with it. This will help them determine if simple modifications or equipment are needed to help improve your independence and quality of life.
Your practitioner will also work with you to set goals that are meaningful to you. They will then develop a treatment plan to help you reach your goals.
Ongoing care
We are committed to helping you reach your goals and delivering quality care. For continuity of care, we will do our very best to ensure the same practitioner treats you during your treatment program. However, sometimes this may not be possible. Rest assured that if you have a change of practitioner, they will be well-briefed on your needs and will continue to deliver the same level of care and attention.
Liaising with your healthcare team
We understand that health needs can be complex and that sometimes a team of health practitioners may be involved in your healthcare. With your consent, our experienced practitioners can liaise with your doctor, case manager or specialist, to provide them with updates on your progress.
Your privacy
HealthStrong takes your privacy seriously. Your personal information, including your patient records, is kept secure and confidential at all times. It is only used in accordance with our privacy policy and the permission given in your consent form. For further information please view our privacy policy.
Privacy policyFrequently asked questions
How do I pay for the service?
HealthStrong is able to accept the following payment methods for our services:
- Private funding — We are able to accept credit card payments on the spot.
- Private Health Insurance – If you are accessing our services as a private patient through your private health insurance, we can process your claim on the spot through payment portal HICAPS. You can then pay any gap applicable at the same time. Our friendly team will provide you with our fee schedule before your treatment so you can confirm any gap payable with your health fund prior to services commencing.
- Department of Veteran’s Affairs (DVA) — For Gold Card holders with a GP referral, we can claim directly with DVA.
- Medicare — Where you may be eligible for a Medicare rebate for allied health services (through a Chronic Disease Management Plan from your GP, for example), you will be required to pay the full fee on the spot. We can help you claim any rebate applicable from Medicare for services provided as part of this plan by providing you with a detailed invoice you can take to Medicare.
We are also a Medibank Members’ Choice provider so if you have eligible Medibank extras cover you can expect generally lower out-of-pockets than with a non-Members’ Choice provider.
Where someone else is responsible for the payment of allied health services provided to you, like through a home care package, workers compensation or traffic accident/CTP insurance claim, we can work directly with them to organise this. We will need to have approval from that funder before we can schedule and deliver services to you, otherwise you may be requested to pay for services up front and claim from them directly.
How do I prepare for an in-home visit?
Further details on how to prepare for an in-home visit from one of our qualified allied health practitioners can be found here.
What if I need to cancel my appointment?
We get it – plans can change! If you need to cancel or reschedule your appointment, please let us know as soon as possible. Where appointments need to be cancelled or rescheduled with less than 24 hours’ notice, a cancellation fee will apply. This cancellation fee is 75% of the appointment fee.
Refer to us
HealthStrong can provide physiotherapy, podiatry and occupational therapy services as part of a package of care for your clients. Treatments are delivered by qualified practitioners.
Book your visit
Get back to doing what you love best. Book an appointment with one of our qualified and skilled physiotherapists, podiatrists or occupational therapists to receive quality care in the comfort and privacy of your home.